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The 5-year Strategic Plan for A World Class Civil Service reflects the shared aspirations of stakeholders who participated in the “Civil Service Re-imagined” consultation initiative. The strategic plan comprises five goals, including “Delivering Outstanding Customer Experience,” which has been prioritised for 2018.

As Deputy Governor, I am both challenged and energised by the new and courageous vision that has emerged from our strategic planning process:

“To be a World-Class Civil Service."

Underpinning this vision is a sole but powerful shared purpose:

“To make the lives of those we serve better.”

The elected Government is here to set objectives and to establish the necessary policy framework that reflect the priorities we were elected to achieve. We rely on the Civil Service to take the action needed to deliver our objectives and to implement the policies we have put in place.

I believe this 5-Year Strategic Plan is vital in equipping the Civil Service to become more effective as it undertakes that delivery and implementation of tasks in an increasingly complex and fast-moving environment.

I congratulate the Deputy Governor on his stewardship in delivering the first multi-year strategy to improve the way that the Civil Service operates and delivers its core services.

Recognising the need for common understanding of policy development and implementation good practice across the Cayman Islands Government, a series of “Policy Workshops” was born five and a half years ago.

“The ultimate aim is improving the lives of those we serve by delivering outcomes more effectively,” explains Deputy Governor Franz Manderson. “This complements Goal 5 of the 5-Year Strategic Plan for the Civil Service – Demonstrate Excellence in Governance Practices.”

The Civil Service Engagement Survey (CSES) is one of the many examples of how we are working together to create the world-class Civil Service that the Deputy Governor, Franz Manderson, has envisioned.

The CSES involved over 3,000 electronic surveys and 500 plus paper surveys being distributed to core civil servants. The net result was that 61 percent of the Civil Service took part in year one of this annual survey.

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